Conditions of Use

Inventive Lights - Terms & Conditions

ABN 26605353393

No agent or representative of the vendor has authority to vary these conditions unless authorised in writing by the Managing Director of  Inventive Lights.

All orders for goods accepted by Inventive Lights are accepted subject to the following conditions that form part of the contract of sale. The purchase of goods shall be deemed to be acceptance of these conditions of sale. Any term sought to be imposed by a purchaser either in a document or otherwise that conflicts with or adds to these conditions is not accepted:


a) No liability for any claim for damage or non-functionality shall be accepted unless the purchaser notifies Inventive Lights in writing or by telephone within 48 hours of delivery. This period may be extended at the sole discretion of the vendor where the manufacturers replacement policy extends the deadline

b) No liability for any claim for missing items such as manuals shall be accepted unless the purchaser notifies Inventive Lights in writing within seven days of delivery.

c) No liability for any claim will be accepted in the case of goods differing in quantity or descriptions from the purchases shown on the invoice unless the purchaser notifies Inventive Lights in writing within seven days of dispatch. The onus is on the purchaser to prove any shortage in delivery.


Stocking and Product Listings

While we aim to have most items available in store, some products are stocked at supplier warehouse’s and will sometimes be shipped directly from the supplier to the customer. If you feel unsure about the availability of any item, please contact us prior to ordering.

All our product images and listings are designed to give customers a good overview of our products, however minor variations may exist from what is visible on the site. Please contact us for more information regarding any product listed.

Delivery Service

Our main shipping companies are Capital Transport, and Australia Post. Most products are delivered within 7 working days to Metro Areas in Australia. For customers living outside of metro areas, we will strive to get deliveries completed in a timely manner but we recommend you contact us prior to placing an order if you are concerned about lengthy delivery times. We do not ship to customers outside of Australia.

Inventive Light must be notified of any damage or loss within 48 hours of delivery. Once goods are dispatched Inventive Lights cannot be held responsible for any unexpected time delays caused by a freight facility.

Our Warranty and Liability

Our products should not be ordered by people under 18 without proper supervision from an adult and should only be installed by licenced qualified electricians. Inventive Lights shall not be made liable to loss, injury, death, or damage suffered. Inventive Lights shall not be held accountable for any damage caused by any wilful or negligent act of either consumers, any contractors, or other people involved in the use and installation of products or any subsequent losses that may arise, even if Inventive Lights has been advised of the possibility of potential faults. 

No items are sold on an evaluation basis.

Our warranty policy is determined on a product by product basis by our manufacturers and is wholly backed by them.

The extent of Inventive Lights liability to the purchaser for any default or breach in these conditions shall in no case exceed the invoice value of the goods. Inventive Lights shall in no circumstances be liable to the purchaser in respect of any loss or damage whether suffered by the purchaser or any customer of the purchaser and whether direct, indirect, consequential, or however else arising. Inventive Lights will not be responsible for any data loss howsoever arising.

Returns Policy

Inventive Lights cannot accept the return or cancellation of purchases if the item has been unsealed or is in an unsaleable condition. Items or products that have been built to order, such as custom lighting systems, cannot be returned.

To return goods, you must contact Inventive Lights for a Return Authorization Number (RAN) within 7 working days of purchase. Please package the relevant item securely, record the RAN on the outside of the package and send it in time for the Inventive Lights to receive it within 7 working days from the issue date of the RAN. Goods will not be accepted for return beyond this period. The address to be used for returns is:

Inventive Lights Returns
2/294 Wickham Road 
Victoria, Australia 3190

For your protection, we recommend that you use a registered mail service that has adequate insurance for the item you are returning. Please note that you will be responsible for the costs of returning the goods unless the vendor has delivered them to you in error. All returned goods are the responsibility of the customer until received by the vendor. 

Customer refunds will be paid in Australian dollars for faulty products that are returned and cannot be replaced with new versions of the same product. All items returned to Inventive Lights by pre-arrangement and found to contain no fault will be either (a) returned to the customer at their expense or (b) restocked subject to a 25% restocking fee providing the goods are in original stock condition (delivery fee will also not be refunded). Please note that return authorisation numbers are only valid for 7 days. Returned goods will not be accepted beyond this period.


If any part of these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions. This contract is and shall be deemed to have been made in Victoria and shall in all respects be governed by Victorian Law. In respect of consumer sales only, statutory rights are unaffected by these terms and conditions.


Whilst every reasonable effort is made to ensure that all prices and product details shown on this website are correct and up to date, this cannot be guaranteed as availability of products and pricing information from suppliers can change without notice. In the current volatile market prices should be confirmed by calling 1300 304 607 prior to ordering. It is also the customers responsibility to confirm that products purchased from the vendor are compatible with the customers existing hardware and software.


Privacy Policy

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.


When do we collect information?

We collect information from you when you place an order or enter information on our site.


How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      • To quickly process your transactions.


How do we protect your information?

All transactions are processed through a gateway provider and are not stored or processed on our servers.


Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

      • Help remember and process the items in the shopping cart.

      • Understand and save user's preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.Some of the features that make your site experience more efficient and may not function properly. 

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.